CONTACT · FORM TEMPLATE
Complaint form template
Give unhappy customers a structured way to be heard, with the order details and issue type you need to act. Every complaint is logged and emailed so nothing gets buried or ignored.
Best for: Retailers, service providers, HR teams, and any business handling grievances.
<form action="https://api.formstork.com/submit" method="POST">
<input type="hidden" name="access_key" value="YOUR_ACCESS_KEY">
<label>Name
<input type="text" name="name" required>
</label>
<label>Email
<input type="email" name="email" required>
</label>
<label>Order or account number
<input type="text" name="order_number">
</label>
<label>What is your complaint about?
<select name="complaint_type" required>
<option>Product</option>
<option>Service</option>
<option>Billing</option>
<option>Staff</option>
<option>Other</option>
</select>
</label>
<label>Describe what happened
<textarea name="description" required></textarea>
</label>
<label>What would resolve this?
<select name="resolution">
<option>Refund</option>
<option>Replacement</option>
<option>Apology</option>
<option>Follow-up call</option>
<option>Other</option>
</select>
</label>
<button type="submit">Submit complaint</button>
</form>Replace YOUR_ACCESS_KEY with your form's key from the dashboard. That's it, no backend.
How it works
- Create a free form Create a free form in the Formstork dashboard and copy its access key.
- Paste the HTML Paste the template HTML above into your page and swap in your key.
- Submit it. Every response is emailed to you, filtered for spam, and stored in your inbox, ready to export or forward to Slack, Sheets, and more.
Frequently asked questions
How is a complaint form different from a support form?
A support form triages technical issues by priority. A complaint form focuses on grievances and desired resolution, so you can respond with empathy and track how each case was closed.
Can complaints be submitted anonymously?
You can make the name and email fields optional if you want to accept anonymous complaints. Keep in mind you cannot follow up personally without a way to reach the person.
Does Formstork keep a record of each complaint?
Yes. Every submission is stored in your dashboard with a timestamp, so you have an audit trail and can review patterns over time, not just a one-off email.
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